Contact Us
Please note we do not have a telephone enquiries service.
Test taker queries
If you are a test taker with a query related to any of the topics below, please contact the IELTS test centre where you registered or took your test:
- Test confirmation
- Test payments and refunds
- Test Report Form (TRF)
- Enquiry on Results (EOR)
- Test day experience
For a list of IELTS test centres in Canada and their contact details, please visit the registration section of our website.
Still need help?
If you have not received a response from your IELTS test centre within 5 working days, please email us at ca.ielts@britishcouncil.org
If you are not satisfied with the response you received, kindly attach the full email correspondence with the test centre so we can follow up on your case.
Liberty College IELTS Test Centre Candidates
If you wish to request an Enquiry on Results (EOR) or a One Skill Retake (OSR), please contact us at enquiries@britishcouncil.org.co
For refund requests, or if you would like to check the status of an existing refund request, please contact Baljit@aolccollege.ca and John.K@Shamrockproctor.com