DCSIMG

Contact Us

Please note we do not have a telephone enquiries service.

Test taker queries

If you are a test taker with a query related to any of the topics below, please contact the IELTS test centre where you registered or took your test:

  • Test confirmation
  • Test payments and refunds
  • Test Report Form (TRF)
  • Enquiry on Results (EOR)
  • Test day experience

For a list of IELTS test centres in Canada and their contact details, please visit the registration section of our website.

Still need help?

If you have not received a response from your IELTS test centre within 5 working days, please email us at ca.ielts@britishcouncil.org

If you are not satisfied with the response you received, kindly attach the full email correspondence with the test centre so we can follow up on your case.

Frequently Asked Questions

What is IELTS?

The International English Language Testing System (IELTS) measures the language proficiency of people who want to study or work where English is used as a language of communication. It uses a nine-band scale to clearly identify levels of proficiency, from non-user (band score 1) through to expert (band score 9).


What is IELTS Academic?

IELTS Academic is for people applying for higher education or professional registration.


What is IELTS General Training?

General Training for those migrating to Australia, Canada and the UK, or applying for secondary education, training programmes and work experience in an English-speaking environment. Both versions provide a valid and accurate assessment of the four language skills: listening, reading, writing and speaking.


What is the IELTS results validity period?

While it is up to each organisation to set a validity period that works for their purposes, the IELTS partners recommend a 2-year validity period for IELTS test results based upon the well-documented phenomenon of second language loss or ‘attrition’.


What if I need to cancel my test? Can I get a refund?

For information on cancelling an IELTS test and potentially receiving a refund, contact the test centre where you registered for IELTS.


How IELTS is scored?

IELTS results are reported on a 9-band scale.
IELTS results are designed to be simple and easy to understand. They are reported as band scores on a scale from 1 (the lowest) to 9 (the highest).