DCSIMG

Contact Us

Please note we do not have a telephone enquiries service.

You should only use this contact form if you have not received a response to a query from your IELTS test centre within 5 working days.

For a list of IELTS test centres in Canada and their contact details visit the registration section of our website.

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Important announcement

Due to the recent announcement by the Government of Canada on the new pathway to permanent residency there has been a significant increase in demand for the IELTS test. This increase in demand has led to some delays in IELTS test centres and/or British Council responding to queries. Please understand that IELTS test centres and British Council are fully dedicated to responding to queries as quickly as is possible under these circumstances.

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COVID-19 and IELTS testing information

For a list of test centres affected by the COVID-19 outbreak, please visit our IELTS testing updates webpage.

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Test taker queries

If you are a test taker with a query that relates to any of the below listed topics, please contact the IELTS test centre in which you have registered for or taken your test.

  • Test confirmation
  • Test payments and refunds
  • Test Report Form (TRF)
  • Enquiry on Results (EOR)
  • COVID-19 based test cancellations / rescheduling
  • Test day experience

If your query is not related to any of the topics above, please use this contact form to contact us.


    Frequently Asked Questions