Contact Us

Please note we do not have a telephone enquiries service.

You should only use this contact form if you have not received a response to a query from your IELTS test centre within 5 working days.

For a list of IELTS test centres in Canada and their contact details visit the registration section of our website.

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Test taker queries

If you are a test taker with a query that relates to any of the below listed topics, please contact the IELTS test centre in which you have registered for or taken your test.

Test confirmation
Test payments and refunds
Test Report Form (TRF)
Enquiry on Results (EOR)
COVID-19 based test cancellations / rescheduling
Test day experience

If your query is not related to any of the topics above, please use this contact form to contact us.

Frequently Asked Questions

What is IELTS?

The International English Language Testing System (IELTS) measures the language proficiency of people who want to study or work where English is used as a language of communication. It uses a nine-band scale to clearly identify levels of proficiency, from non-user (band score 1) through to expert (band score 9).

What is IELTS Academic?

IELTS Academic is for people applying for higher education or professional registration.

What is IELTS General Training?

General Training for those migrating to Australia, Canada and the UK, or applying for secondary education, training programmes and work experience in an English-speaking environment. Both versions provide a valid and accurate assessment of the four language skills: listening, reading, writing and speaking.

What is the IELTS results validity period?

While it is up to each organisation to set a validity period that works for their purposes, the IELTS partners recommend a 2-year validity period for IELTS test results based upon the well-documented phenomenon of second language loss or ‘attrition’.

What if I need to cancel my test? Can I get a refund?

For information on cancelling an IELTS test and potentially receiving a refund, contact the test centre where you registered for IELTS.

How IELTS is scored?

IELTS results are reported on a 9-band scale.
IELTS results are designed to be simple and easy to understand. They are reported as band scores on a scale from 1 (the lowest) to 9 (the highest).